This Privacy Policy explains how Zanii ("we", "us", or "our") collects, uses, stores, and discloses information about you when you visit our website, contact us, or engage us to deliver services. We operate from Dubai, United Arab Emirates, and comply with the UAE Personal Data Protection Law (PDPL), as well as the EU General Data Protection Regulation (GDPR) for clients and visitors based in the European Economic Area.
1. Information we collect
We collect the following categories of information:
- Information you provide: name, email, phone number, company name, and any content you share when contacting us, requesting a demo, or engaging us for services.
- Automatic information: IP address, device and browser type, referring page, pages visited on our site, and approximate geographic location derived from IP.
- Cookies and similar technologies: first-party cookies to remember your preferences, plus third-party analytics cookies (e.g. Google Analytics) if you consent.
- Client data: when you engage us to deliver services, you may share data owned by you or your end-users for processing. We act as a data processor under your instructions for that data.
2. How we use information
- Respond to enquiries and deliver services you have requested.
- Operate, secure, and improve our website and products.
- Send operational communications — invoices, service updates, incident notifications.
- Send marketing communications with your consent, which you can withdraw at any time.
- Comply with legal obligations in the UAE and any other jurisdiction we operate in.
3. Legal basis
Where GDPR applies, we rely on the following legal bases: performance of a contract with you, your consent for marketing and non-essential cookies, our legitimate interest in operating and securing our services, and compliance with legal obligations.
4. Sharing with third parties
We do not sell your personal data. We share information only with:
- Sub-processors operating our infrastructure (hosting, analytics, email delivery, support tooling). A current list is available on request.
- Professional advisors (lawyers, accountants, auditors) under confidentiality obligations.
- Regulators, law enforcement, or courts where required by applicable law.
5. International transfers
Some sub-processors are located outside the UAE. Where we transfer personal data internationally, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or the recipient's adequacy status under applicable law.
6. Retention
We retain personal data for as long as necessary to fulfil the purpose it was collected for, to comply with legal obligations, and to defend legal claims. Typical retention periods: marketing enquiries — 24 months; client contract data — 7 years after the end of the engagement for tax and audit purposes.
7. Your rights
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to our retention obligations.
- Object to or restrict processing in certain circumstances.
- Withdraw consent at any time for processing based on consent.
- Request portability of your data in a machine-readable format.
- Lodge a complaint with the UAE Data Office or your local supervisory authority.
To exercise any of these rights, email hello@zanii.ai. We respond within 30 days.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal data — encryption in transit, access controls, regular security reviews. No system is perfectly secure; we will notify you without undue delay if we become aware of a personal data breach likely to affect your rights.
9. Children
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via email or a prominent notice on our site.
11. Contact
Zanii · Dubai, United Arab Emirates · hello@zanii.ai